30-Day
Refund Policy

01

Overview

This Refund Policy describes the conditions under which MSIIA Noordburg Groep may offer refunds for eligible digital software purchases and license access products available through this website.

This policy applies to direct purchases made through the official website. Purchases made through third-party marketplaces or resellers may be subject to separate refund terms established by those platforms. Where a conflict exists, the terms of the relevant marketplace apply to purchases made through that channel.

By completing a purchase, you confirm that you have read and understood this Refund Policy. We aim to handle all refund requests fairly and in accordance with the terms set out below.

02

30-Day Refund Window

We offer a 30-day refund window for eligible digital software purchases. Refund requests must be submitted within 30 calendar days from the original purchase date. Once approved, refunds are processed through the original payment method where possible.

• The 30-day period begins on the date the original purchase was completed and payment was confirmed.
• Refund requests must be submitted within this 30-day window to be considered under this policy.
• Requests submitted after 30 calendar days from the purchase date may not be eligible and will be assessed at our discretion.
• The 30-day window is not extended by delays in accessing the product, unless a verified technical issue prevented access and was reported within the window.

03

Eligibility for Refunds

Refund requests submitted within the 30-day window may be considered eligible under the following circumstances:

• The wrong product was purchased accidentally, and it has not been substantially accessed or used.
• The product was not accessed or used to any significant extent following purchase.
• A verified technical access issue prevented meaningful use of the product and could not be resolved within a reasonable timeframe despite support efforts.
• A duplicate purchase was made and one of the duplicate orders has not been accessed.
• The product materially differs from its published description in a way that was not disclosed prior to purchase.

Eligibility is assessed based on the information provided and the purchase record. Submitting a request within the 30-day window does not automatically guarantee approval. Each request is reviewed individually in accordance with this policy.

04

Non-Refundable Situations

Refunds may not be available in the following situations:

• The refund request is submitted after 30 calendar days from the original purchase date.
• The software license or product access has been substantially used, downloaded, or deployed.
• The customer is found to have violated the Terms of Service in connection with the purchase or use of the product.
• The purchase was made through a third-party marketplace, reseller, or platform that operates its own separate refund policy.
• The request relates to misuse, abuse, or suspected fraudulent activity.
• Custom work, bespoke configuration, consulting, implementation services, or any individually tailored work has been delivered in full or in part.
• The customer has previously received a refund for the same or a substantially similar product.
• The dissatisfaction relates to subjective preference rather than a material failure of the product.

05

Digital Product Access After Refund

Upon approval of a refund request, access to the refunded digital product may be revoked. This includes but is not limited to:

• Software license keys or activation credentials.
• Download access to product files and updates.
• Access to associated documentation, knowledge base, or product portal areas.
• Account features or entitlements linked to the refunded purchase.

By accepting a refund, you agree to cease all use of the refunded product, delete or destroy any downloaded copies, and remove any deployed instances of the software where technically feasible.

Continued use of a product following a completed refund may be considered a violation of the Terms of Service and may result in further account or access restrictions.

06

How to Request a Refund

To submit a refund request, contact us through the official contact channel on this website within 30 calendar days of your purchase date.

Please include the following details in your refund request to allow us to review it promptly:

Incomplete refund requests may result in delays while additional information is gathered. We aim to acknowledge all refund requests within a reasonable timeframe.

07

Refund Review Process

All refund requests are reviewed against this policy and the specific details of your purchase. The review process may include:

• Verification of purchase records, including payment confirmation and order details.
• Assessment of product access and usage logs where available.
• A request for additional information or supporting documentation if required.
• Consideration of any relevant technical support history associated with the request.

Upon completion of the review, we will communicate the outcome of the request through the contact channel used to submit it. If the request is approved, we will confirm the refund amount and the processing method. If the request is not approved, we will provide a brief explanation of the reason.

08

Refund Processing Time

Once a refund is approved, it is submitted to the relevant payment provider for processing. The actual time for the refund to appear in your account may vary depending on:

• The payment method used at the time of purchase.
• The policies and settlement timelines of the payment processor.
• The card issuer or bank processing time on the recipient end.
• Any international currency conversion or settlement requirements.

We are not able to guarantee a fixed processing time for refunds, as these timelines are determined by third-party payment providers and financial institutions beyond our direct control. We will provide confirmation once the refund has been submitted from our end.

09

Third-Party Payment Providers

Payments on this website may be processed by authorized third-party payment processors. Where a refund is approved, it will be submitted through the same payment provider used for the original transaction where technically possible.

Third-party payment providers operate under their own processing rules and settlement timelines, which may affect the speed at which approved refunds are reflected in your account. These provider-side timelines do not affect your eligibility to submit a refund request within the 30-day window described in this policy.

In some cases, refunds may be issued as credit or through an alternative method if the original payment channel is no longer available. We will communicate the method in advance of processing.

10

Chargebacks and Disputes

If you are dissatisfied with a purchase or believe a refund is warranted, we encourage you to contact us directly before initiating a chargeback or payment dispute with your card issuer or bank. Direct communication allows us to resolve issues more efficiently and without the administrative burden that formal disputes create for both parties.

Initiating a chargeback while a refund request is already in progress, or in circumstances where this policy does not support a refund, may be treated as a dispute requiring formal review. Where chargebacks are initiated in bad faith, involve misrepresentation, or are found to be fraudulent, access to products and services may be restricted or terminated without further obligation to provide a refund.

We will engage constructively with legitimate payment disputes submitted through official channels and provide all relevant purchase documentation to the payment provider as required.

11

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our products, practices, or applicable requirements. The "Last updated" date at the top of this page reflects the most recent revision.

The version of this policy in effect at the time of your purchase governs your refund eligibility. Subsequent updates to this policy do not retroactively alter the terms applicable to prior purchases.

We recommend reviewing this policy before completing a purchase. Continued use of the website and its products following any update to this policy constitutes acceptance of the revised terms for future purchases.

12

Contact

For refund requests, questions about this Refund Policy, or to discuss a purchase concern, contact us through the official contact channel on this website. Please include your purchase details to allow the request to be reviewed promptly.

• MSIIA Noordburg Groep
• Netherlands
• Contact via the official website contact form